{"id":12,"date":"2026-09-25T17:01:22","date_gmt":"2026-09-25T17:01:22","guid":{"rendered":"https:\/\/nutrisciencehealthcare.com\/?page_id=12"},"modified":"2026-09-25T17:38:08","modified_gmt":"2026-09-25T17:38:08","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/nutrisciencehealthcare.com\/zh\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51cf7749 e-flex e-con-boxed e-con e-parent\" data-id=\"51cf7749\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d6fbea9 e-con-full e-flex e-con e-child\" data-id=\"d6fbea9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b71f506 elementor-widget elementor-widget-heading\" data-id=\"b71f506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d35e284 elementor-widget elementor-widget-text-editor\" data-id=\"d35e284\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We take every effort to ensure that your order is correctly packed and delivered in good condition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbc3f67 elementor-widget elementor-widget-heading\" data-id=\"dbc3f67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns and Replacements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-679f5bd elementor-widget elementor-widget-text-editor\" data-id=\"679f5bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please contact us within 7 days of receiving your order if you receive:<\/p>\n<p><br \/>\u2022 An incorrect product;<br \/>\u2022 A damaged or defective product;<br \/>\u2022 An expired product; or<br \/>\u2022 An incorrect quantity.<\/p>\n<p>\u00a0<\/p>\n<p>Please provide your order number, a description of the issue, and clear photos or an unedited video of the product, packaging and delivery label.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-537c2b5 elementor-widget elementor-widget-heading\" data-id=\"537c2b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f05bc3 elementor-widget elementor-widget-text-editor\" data-id=\"1f05bc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For health, hygiene and food-safety reasons, we do not accept returns for:<\/p>\n<p><br \/>\u2022 Opened, used or partially consumed products;<br \/>\u2022 Products with damaged seals or packaging;<br \/>\u2022 Products damaged through improper storage or handling;<br \/>\u2022 Change-of-mind purchases; or<br \/>\u2022 Complimentary gifts and samples.<\/p>\n<p><br \/>This does not affect your rights under applicable Malaysian consumer laws.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-495b735 elementor-widget elementor-widget-heading\" data-id=\"495b735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d24f32 elementor-widget elementor-widget-text-editor\" data-id=\"2d24f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Approved returns may be resolved through a replacement or refund, depending on the circumstances. Refunds will normally be processed through the original payment method within 7 to 14 business days after approval.<\/p>\n<p><br \/>If the issue was caused by us, the approved return delivery costs will be borne by Nutri Science Healthcare Sdn. Bhd.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9df01ec elementor-widget elementor-widget-heading\" data-id=\"9df01ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21997f9 elementor-widget elementor-widget-text-editor\" data-id=\"21997f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Orders may only be cancelled before they are processed or dispatched.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy We take every effort to ensure that your order is correctly packed and delivered in good condition. Returns and Replacements Please contact us within 7 days of receiving your order if you receive: \u2022 An incorrect product;\u2022 A damaged or defective product;\u2022 An expired product; or\u2022 An incorrect quantity. \u00a0 Please [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Nutri Science Healthcare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nutrisciencehealthcare.com\/zh\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Nutri Science Healthcare\" \/>\n<meta property=\"og:description\" content=\"Returns &amp; Refunds Policy We take every effort to ensure that your order is correctly packed and delivered in good condition. 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