Returns & Refunds Policy

We take every effort to ensure that your order is correctly packed and delivered in good condition.

Returns and Replacements

Please contact us within 7 days of receiving your order if you receive:


• An incorrect product;
• A damaged or defective product;
• An expired product; or
• An incorrect quantity.

 

Please provide your order number, a description of the issue, and clear photos or an unedited video of the product, packaging and delivery label.

Non-Returnable Items

For health, hygiene and food-safety reasons, we do not accept returns for:


• Opened, used or partially consumed products;
• Products with damaged seals or packaging;
• Products damaged through improper storage or handling;
• Change-of-mind purchases; or
• Complimentary gifts and samples.


This does not affect your rights under applicable Malaysian consumer laws.

Refunds

Approved returns may be resolved through a replacement or refund, depending on the circumstances. Refunds will normally be processed through the original payment method within 7 to 14 business days after approval.


If the issue was caused by us, the approved return delivery costs will be borne by Nutri Science Healthcare Sdn. Bhd.

Cancellations

Orders may only be cancelled before they are processed or dispatched.